nayana-c1.867c992ae9100904cc61c84591adf0f8f863e0387e30f0d0dbc86640e9f50a1a.en.validation.12519

The task

Under what circumstances can a complainant approach the Housing Ombudsman without going through the Trust's Complaints Procedure? A. If the complainant prefers to speak directly to the Ombudsman B. If the complainant has already contacted the Trust's office C. unless it is felt that the Trust's procedure is not being operated properly or is taking too long D. If the complainant has not received a response within 24 hours Return only the single uppercase letter of the correct option.