IT Ticket Processing Task

IT Ticket Processing Task: a task in repo2rlenv-seta-evol (Harbor dataset). You are an IT support technician. There is a directory at /home/user/tickets/ containing three JSON ticket files, a JSON schema file, and a pre-written Python script.

The task

You are an IT support technician. There is a directory at `/home/user/tickets/` containing three JSON ticket files, a JSON schema file, and a pre-written Python script.

Part of FineEnvs/repo2rlenv-seta-evol.